This guide explains the notification bell in M-Power — what you get notified about, how to read and clear notifications, and how to control which alerts you receive.
The notification bell
The bell icon sits in the top navigation bar on every page. A badge shows your unread count, and it checks for new notifications every minute — no need to refresh the page.
Click the bell to open your recent notifications:
- Click a notification to open the related document (quote, order, task, and so on). It's marked as read automatically.
- Action buttons like View Quote or View Task jump straight to the item.
- Mark all read clears the badge without dismissing anything.
- Dismissed notifications disappear from the list; everything else stays available in the notification centre.
For the full history, open the notification centre (the "view all" link at the bottom of the bell dropdown). There you can filter by category, switch between read and unread, and tidy up in bulk.
What you get notified about
Notifications fall into a few groups:
Approvals
- A quote or file is sent for approval — the document owner is notified.
- The customer approves it — you know straight away, without checking email.
- The customer rejects or requests changes — this one is mandatory and can't be muted.
- An approval has had no response for a few days — an overdue nudge (the wait period is configurable by your administrator).
Tasks and follow-ups
- A task is assigned to you, or reassigned.
- Your task is due soon or overdue (overdue reminders repeat daily and can't be muted).
- A task you created or watch is completed, or someone comments on it.
See Tasks & Follow-up Reminders for the full picture.
Assignments and system events
- You're assigned a quote request.
- Depending on your site's setup, events such as incoming web orders can also raise alerts for the relevant people.
Choosing what you receive
Open Notification Preferences from the bell dropdown:
- Each notification type has its own toggle, grouped by category (Quotations, Orders & Jobs, CRM & Sales, and so on).
- Types marked Coming Soon aren't active yet — the toggles are there for when they go live.
- A small number of alerts are mandatory — rejections and overdue tasks always come through, because missing them costs money.
- Preferences are personal: your choices don't affect anyone else.
A note on email: notifications currently arrive in-app on the bell. Email delivery options may appear in preferences ahead of the email channel going live — your administrator will let you know when email notifications are switched on for your site.
Common questions
I'm not seeing any notifications.
Notifications may not be enabled for your site — ask your administrator (see below). If the bell is visible but quiet, check your preferences haven't switched the relevant types off.
Can I stop a specific alert?
Yes — turn that type off in Notification Preferences. Mandatory alerts (rejections, overdue tasks) are the exception.
Do notifications expire?
Old notifications are cleaned up automatically after a retention period (90 days by default).
Someone else needs these alerts too.
Assignment-style alerts go to the people involved (owner, account manager, assignee). Your administrator can also route alert types to whole roles — for example, sending all web-order alerts to the Sales team.
For administrators
- Notifications are enabled per site. Setup and health checks live under Settings > Notifications, including a Run Setup button for new deployments.
- The same screen holds scheduled task settings (overdue approval checks, cleanup retention) and the default on/off state each notification type starts with for new users.
- Dispatch rules control who receives each notification type — by document owner, account manager, a specific person, or everyone in a role. Roles are managed under Settings > Roles.
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